Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Gateshead?

Accepted Answer

Yes, Pets at Home Gateshead offers a Click & Collect service allowing you to shop online and pick up your purchases in-store, often within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Gateshead?

Accepted Answer

Yes, well-behaved dogs are welcome to accompany you inside Pets at Home Gateshead, as long as they are on a lead and under control.

Question 9

What are the opening hours of Pets at Home Gateshead?

Accepted Answer

Pets at Home Gateshead is open Monday to Friday from 9:00 to 20:00, Saturdays from 9:00 to 19:00, and Sundays from 11:00 to 17:00.

Question 10

Does Pets at Home Gateshead provide any services besides retail?

Accepted Answer

Yes, services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 11

Is parking available at Pets at Home Gateshead?

Accepted Answer

Yes, many Pets at Home stores, including the Gateshead location, offer parking facilities for customers.

Question 12

Is Pets at Home Gateshead accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible, with features like wheelchair access and accessible parking spaces to ensure inclusivity.

Question 13

What nearby cafes can I visit near Pets at Home Gateshead?

Accepted Answer

You can visit Dee Dee’s Cafe inside The Range or Riverside Bakery Blackhall Mill for a coffee or snack before or after your visit to Pets at Home Gateshead.

Question 14

Are there any nearby supermarkets close to Pets at Home Gateshead?

Accepted Answer

Yes, nearby supermarkets include ASDA Gateshead Supercentre, ALDI, and Asda Optician which also offers grocery items—ideal for combining pet shopping with your grocery needs.

Question 15

What nearby services can help with pet grooming near Pets at Home Gateshead?

Accepted Answer

The Groom Room Gateshead, a nearby pet groomer and store, is close to Pets at Home Gateshead for your pet grooming needs.

Question 16

Can I find automotive and travel services near Pets at Home Gateshead?

Accepted Answer

Yes, near Pets at Home Gateshead there are InstaVolt Charging Stations for EV charging, Asda Petrol Station for fuel, and Travel Money Bureau for currency exchange services.

Pets at Home Gateshead

Business Details

About

Location

Hours

Reviews

Frequently Asked Questions About Pets at Home Gateshead